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Cruise Direct Reviews

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Overall Rating

4.0
8 Reviews
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About Cruise Direct

CruiseDirect.com is a leading online travel company dedicated to providing its customers with access to great deals on cruise vacations. They offer a Best Price Guarantee and no booking fees, making them a popular choice for booking cruises. They have a wide range of sailing options with over 45,000 available. For larger groups needing 8 or more cabins, they offer Group Cruises.

They also provide a Book Now, Pay Later option with Uplift, allowing customers to spread the cost of their cruise over low monthly payments. Another unique feature is their Free Holds service, which lets customers lock in a great price, figure out their plans, and pay later.

In addition to these services, CruiseDirect.com is committed to environmental sustainability. They have partnered with One Tree Planted to plant a tree for every cruise booking that sails with them. This initiative is part of their effort to Make the World Greener.

Their website is designed to make the process of researching, arranging, and booking reservations online as easy as possible. They utilize the latest advances in technology, such as live pricing and availability. Their philosophy is that your vacation starts from the minute you visit their site, and they strive to provide rich, inspiring content to help ease the decision-making process.

They also have a dedicated support team and crew of sales agents available via phone to assist customers throughout the booking process. Their high customer satisfaction rating, based on over 10,000 ratings, attests to their commitment to providing excellent service.

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Cruise Direct Customer Reviews (8)

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Raymon Natale
Raymon Natale
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Feb 15, 2023
Philipp Pabst
Philipp Pabst
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Feb 14, 2023
Andrew Price
Andrew Price
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Feb 13, 2023
Mary Villa
Mary Villa
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Feb 12, 2023
Dexter Simon
Dexter Simon
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Feb 12, 2023
Carol Cole
Carol Cole
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Feb 12, 2023
Moore Blanchard
Moore Blanchard
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Feb 12, 2023
Cameron Atkinson
Cameron Atkinson
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Feb 9, 2023

Cruise Direct Customer’s Q&A

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Cruise Direct FAQs

FAQ

About cruisedirect.com Prices and Cost?

CruiseDirect.com offers a Best Cruise Price Guarantee. They promise that you'll never pay more than you have to. They work with the industry's top suppliers to secure the best rates available, and if you ever spot a lower advertised fare, they'll match it. They also offer Flexible Payment Plans. You don't have to pay in full upfront. They'll ask for a refundable deposit at the time of booking, and you can pay the rest at a later date. They also have a Low Price Assurance. If the fare drops before final payment, they'll work to readjust the rate for you. They also offer No Cancellation Fees for all cruises booked after October 1, 2021. They have various Cruise Deals such as 1 & 2 Night Cruises, Couples Cruises, Family Cruises, Holiday Cruises, Honeymoon Cruises, Last-Minute Cruises, Luxury Cruises, River Cruises, Senior Cruises, and Wedding Cruises. They also offer a Price Per Person option where you can choose the sailing duration. They have options for 3 - 5 Nights, 6 - 9 Nights, 10 - 14 Nights, and 15+ Nights.

FAQ

How do I book a cruise on CruiseDirect.com?

To book a cruise on CruiseDirect.com, follow these steps:

  1. Visit the CruiseDirect.com website.
  2. Once you've decided on a schedule, select your desired cruise, date, and destination.
  3. Enter the number of guests, ages of guests, and your email address on the next page.
  4. Add your cruise vacation to the cart just like you normally would.
  5. When you are ready to book, choose Uplift as your form of payment if you wish to pay over time with low monthly installments.
  6. Provide a few pieces of information and receive a quick decision.
  7. Enjoy your cruise vacation now and pay for it over time with low monthly installments if you chose Uplift as your form of payment.

Please note that the actual process may vary slightly depending on the specific cruise and options you choose. It's always a good idea to check the latest information on their official website.

FAQ

About cruisedirect.com Popular Products and Services?

CruiseDirect.com is a leading site for booking cruises online. They offer a Best Price Guarantee and no booking fees. They provide customers with access to great deals on cruise vacations. They have a variety of cruise options available including 1 & 2 Night Cruises, Couples Cruises, Family Cruises, Holiday Cruises, Honeymoon Cruises, Last-Minute Cruises, Luxury Cruises, River Cruises, Senior Cruises, and Wedding Cruises. They also offer a Book Now, Pay Later option with Uplift, allowing customers to spread the cost of their cruise over low monthly payments. In addition, they offer a Free Holds service where customers can lock in a great price, figure out their plans, and pay later. CruiseDirect.com has also partnered with One Tree Planted to plant a tree for every cruise booking that sails with them.

FAQ

Can I book a cruise for my wedding party on CruiseDirect.com?

Yes, you can book a cruise for your wedding party on CruiseDirect.com. They offer Wedding Cruises which are surprisingly affordable and easy to plan. Most cruise lines offer package deals, and the choice of ports to hold your wedding in is quite varied. If you prefer to be married at sea, an elegant ceremony can be arranged in the shipboard chapel. Moreover, because today's ships are like floating hotels, you can spend time before your big day relaxing at the spa, or perhaps lounging poolside. After the ceremony, you'll be able to immediately embark on your honeymoon and celebrate the beginning of your new life together! They also offer special amenities customized for your group if you are traveling together in 8 or more staterooms. However, it is best to plan in advance as the number of wedding ceremonies performed on each sailing is based on the captain's availability. Couples should book their wedding packages in advance to allow time for the processing of marriage licenses and legal documents. For legal ceremonies at sea, all documentation should be completed and submitted about 10 weeks prior to sailing.

FAQ

About cruisedirect.com Payment Method?

CruiseDirect.com offers a payment method called Uplift. With Uplift, you can spread the cost of your cruise vacation over low monthly payments. You can make a payment anytime by visiting pay.uplift.com and clicking on the Loans tab. From there, click the Make a Payment button. It is recommended that you enable AutoPay at the time of purchase so that your payments are automatically deducted each month. If you need to cancel your booking and are eligible for a refund based on the cruise line’s refund policy, the refund will be sent to Uplift, who will apply the refund to your account balance and credit back all remaining funds to your payment method used to make the initial payment. If you receive a refund for less than the balance owed, you are still responsible for the outstanding loan balance and your monthly payments remain the same until your balance is paid in full.

FAQ

Can I use other payment methods on CruiseDirect.com?

Yes, CruiseDirect.com offers a payment method called Uplift. With Uplift, you can make thoughtful purchases and pay for them in bite-sized pieces while keeping yourself on budget. You can make a payment anytime by visiting pay.uplift.com and clicking on the Loans tab. From there, click the Make a Payment button. They recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month. If you don’t have AutoPay enabled, visit pay.uplift.com, click on the Accounts page, and set the AutoPay toggle to ON. You can also change the form of payment on file with Uplift anytime by visiting pay.uplift.com. If you need to cancel your booking and are eligible for a refund based on the cruise line’s refund policy, they will send Uplift the refund and Uplift will apply the refund to your account balance and credit back all remaining funds to your payment method used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), Uplift will work with you to issue an electronic refund through Zelle. If you receive a refund for less than the balance owed, you are still responsible for the outstanding loan balance and your monthly payments remain the same until your balance is paid in full.

FAQ

cruisedirect.com Return Policy?

CruiseDirect.com has a Cancellation Policy where the specific cancellation policy for your cruise line should be reviewed. It is mentioned that a refund may be possible for one person cancelling. They also have a Fee Schedule for Changes or Cancellation. These fees may be assessed if changes are made after deposit, or if the booking is cancelled. The fees are in addition to the Cruise Line penalties and include: Air deviation: $35.00 - $50.00 per passenger, Bounced check: $50.00 per check, Name change: $35.00 per name, Reissue or reroute documents: $15.00 per package. In the event that your credit card is declined, CruiseDirect will attempt payment up to two times and will attempt to contact you. If they are unable to obtain authorization, your cruise will be subject to cancellation and standard penalties will apply. As for a shipping policy, no specific information was found. Please note that the details of these policies may vary and it's always a good idea to check the latest information on their official website.

FAQ

What is the CruiseDirect.com?

CruiseDirect.com is a leading online platform dedicated to providing its customers with access to great deals on cruise vacations. It offers the best site to book a cruise with no booking fees and the best price guaranteed. The platform allows you to compare multiple cruise lines at once to destinations such as the Caribbean, Hawaii, Bahamas, Mexico, Alaska, Africa, Australia, and Europe from over 22 departure ports. They offer various types of cruises including 1 & 2 Night Cruises, Couples Cruises, Family Cruises, Holiday Cruises, Honeymoon Cruises, Last-Minute Cruises, Luxury Cruises, River Cruises, Senior Cruises, and Wedding Cruises. They also offer flexible payment options and free holds for cruise vacations. CruiseDirect.com has partnered with One Tree Planted to plant a tree for every cruise booking that sails with them. They have a high overall satisfaction rating based on over 10,000 ratings from their customers.

FAQ

How do I cancel my booking on CruiseDirect.com?

To cancel your booking on CruiseDirect.com, you can follow these steps:

  1. Visit the Customer Support page on CruiseDirect.com.
  2. You can try searching for your query in their FAQ area or their Knowledge Base.
  3. If you can't find the information you need, you can Contact Us Online via Live Chat. Click on the icon in the bottom right corner of the site to start a chat.
  4. Alternatively, you can Speak With One of Their Cruise Experts. If you're in the U.S. or Canada, call 1-888-407-2784. If you're outside the U.S. or Canada, call 001-973-256-3136.

Please note that if you are canceling your booking prior to your final payment, there may be no penalty to cancel unless you have booked a specific promotion with a non-refundable deposit and/or fare. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing.

Remember, it's always a good idea to review the cancellation policy of the specific cruise line you booked with, as policies can vary. If you have any doubts or questions, don't hesitate to reach out to CruiseDirect's customer service. They are committed to providing world-class customer service and support.

FAQ

Do you charge cancellation fee?

No, you won't have to pay for any cancellation fees.

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